Paper Source

  • Customer Service Associate

    Location : Location US-AZ-Scottsdale
    # of Openings
    1
    Job Locations
    US-AZ-Scottsdale
    Job Post Information* : Posted Date
    4 months ago(2/19/2018 3:07 PM)
    Department
    Stores
    Job Post Information* : External Company Name
    Paper Source, Inc.
    Job Post Information* : External Company URL
    http://www.papersource.com/
    Job ID
    CSA Scottsdale_02162018
    Location : Postal Code
    85254
    Location : Address
    15323 N Scottsdale Road
  • Overview

    Customer Service Associate 
    This position reports to the Store Management Team
    Position Summary
     
    The Customer Service Associate must exhibit a passion to learn about our products and services and demonstrate a desire to share that knowledge with our customers. The Customer Service Associate’s #1 priority at all times is the customer. 

    Responsibilities

    Essential Job Responsibilities and Accountabilities
     
     Models the Paper Source Customer Service Experience
    • Consistently perform all steps of the Customer Service Initiative (CREATE):
      • Connect with every customer by greeting them warmly, asking open-ended questions and engaging them in product related conversations.
      • Respond to customers’ immediate needs
      • Explore your customers’ needs and demonstrate products at the demo table, on the sales floor and at the custom print station.
      • Add relevant products to complete the project, take it to the next level and help with their whole checklist.
      • Thank every customer regardless of purchase.
      • Empower customers to complete their creative projects at home and build customer loyalty
    • Exhibits an attitude that is one of positive, can do and customer first with all customers.
    • Knowledgeable and proficient in technology in order to accurately and efficiently process customer transactions professionally and in compliance with the Paper Source policy; sales, returns, gift certificates, special orders, etc.
    • Maintain store operations and visual merchandising standards to ensure a ‘grand opening’ look and feel to our customers.
    Inspire customers through impressive product knowledge
    • Inspire our customers about Paper Source’s unique product offerings through product stories, understanding and selling of our core businesses such as cards and envelopes and custom printing.
    • Demonstrate consistent selling behaviors that inspire our customers towards a greater connection with our products through registration and selling of workshops and special events to company goals.
    • Understand customers’ needs and projects to be able to make meaningful suggestions for additional purchases to achieve company goals.
    • Complete all required training modules and have a clear understanding of all available tools and resources to enhance the selling experience.
    Drives sales and profitability through Key Performance Indicators
    • Sells the benefits associated with capturing email addresses in our customer registry.
    • Provide feedback to store management on customer requests, reaction to merchandise and store environment.
    • Utilizes company tools and works with customer to suggest add-ons to ensure store sales goals, workshop goals, and ADT and UPT goals are met.
     

    Qualifications

     
    Requirements

    PS16

    • Demonstrated passion for Paper Source, our products, and providing extraordinary customer service.
    • Arts and crafts background preferred with minimum of 1 year in retail or service related industry.
    • Availability to work a flexible schedule to meet the needs of the business, which will require night and weekend shifts.
    • Ability to effectively maneuver around sales floor and stockroom. May include repetitive bending, prolonged standing, twisting, stooping and stairs and lifting of up to 30 pounds.
    • Ability to work with /around cleaning chemicals and various art supplies.

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