Essential Job Responsibilities and Accountabilities
Models the Paper Source Customer Service Experience
Exhibits an attitude that is one of positive, can do and customer first with all customers.
Knowledgeable and proficient in technology in order to accurately and efficiently process customer transactions professionally and in compliance with the Paper Source policy; sales, returns, gift certificates, special orders, etc.
Maintain store operations and visual merchandising standards to ensure a ‘grand opening’ look and feel to our customers.
Resolve customer service related issues, elevating as needed to the Assistant or Store Manager.
Inspire customers through impressive product knowledge
Inspire our customers about Paper Source’s unique product offerings through product stories, understanding and selling of our core businesses such as cards and envelopes and custom printing.
Demonstrate consistent selling behaviors that inspire our customers towards a greater connection with our products through registration and selling of workshops and special events to achieve company goals.
Understand customers’ needs and projects to be able to make meaningful suggestions for additional purchases to achieve company goals.
Completes all required training modules and has a clear understanding of all available tools and resources to enhance the selling experience.
Executes consistent operational excellence
Execute opening and closing store procedures including paperwork to company standards.
Prepare daily agenda, communicates goals and delegates tasks to Customer Service Associates.
Manages inventory integrity procedures with accurate execution of receiving, restocking, transfers and reporting inventory discrepancies.
Drives sales and profitability through Key Performance Indicators and Manager on Duty Leadership
Sells the benefits associated with capturing email addresses in our customer registry.
Provide feedback to store management on customer requests, reaction to merchandise and store environment.
Utilizes company tools and works with customer to suggest add-ons to ensure store sales goals, departmental goals, conversion goals, workshop goals, and ADT and UPT goals are met.
Leads the sale floor ensuring proper employee zoning to maximize the business and in-store customer experience.
Communicates to the team, hourly sales and ADT goals during MOD shift along with results.
Motivates and inspired team to drive business through modeling consistent selling behaviors.