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Location & Region : Name Beverly Hills
Location : Location US-CA-Beverly Hills
Assistant Store Manager(FT 40 hours)This position reports to the Store Manager Position Summary The Assistant Store Manager supervises and motivates the Shift Supervisors and Customer Service Associates, inspiring them to model the customer service experience in order to drive sales and exceed customer expectations. Assistant Store Managers must promote an engaging and positive work environment that fosters open communication, encourages teamwork and inspires creativity. Essential Job Responsibilities and Accountabilities Models the Paper Source Customer Service Experience - Consistently performs, leads by example and coaches staff to exemplify the customer engagement behaviors outlined in CREATE training: - Connect with every customer by greeting them warmly, asking open-ended questions and engaging them in product related conversations. - Respond to customers’ immediate needs - Explore your customers’ needs and demonstrate products at the demo table, on the sales floor and at the custom print station. - Add relevant products to complete the project, take it to the next level and help with their whole checklist. - Thank every customer regardless of purchase. - Empower customers to complete their creative projects at home and build customer loyalty - Exhibits an attitude that is one of positive, can do and customer first with all customers. - Knowledgeable and proficient in technology in order to accurately and efficiently process customer transactions professionally and in compliance with the Paper Source policy; sales, returns, gift certificates, special orders, etc. -  Manages store operations and visual merchandising standards to ensure a ‘grand opening’ look and feel to our customers. - Resolve customer service related issues using good business judgment and elevating as needed to the Store Manager. Inspire customers through impressive product knowledge - Inspire our customers and staff about Paper Source’s unique product offerings through product stories, understanding and selling of our core businesses such as cards and envelopes and custom products. - Demonstrate consistent selling behaviors that inspire our customers towards a greater connection with our products through registration and selling of workshops and special events to achieve company goals. - Understand customers’ needs and projects to be able to make meaningful suggestions for additional purchases to achieve company goals. - Completes all required training modules and has a clear understanding of all available tools and resources to enhance the selling experience Executes consistent operational excellence - Demonstrates the ability to efficiently and effectively operate the store in the absence of the Store Manager, executing opening and closing procedures to company policy. - Oversee organization of the cash/wrap area, back room operations, stock organization and monitors store supply inventory. - Consistently execute quality inventory practices with receiving, restocking, transfers, and managing inventory discrepancies and negative on hands. - Partner with Store Manager in execution of accurate and detailed in store/product cycle counts and inventories as planned and communicated. - Understand, model and support the Store Operations/HR policies and procedures and ensure consistent compliance and acceptable audit scores. - Responsible to communicate daily the company/store objectives to store teams through consistent structured communication process. - Partner with Store Manager in the  training, communication and continued awareness of all policy and procedures including safety and maintenance to ensure compliance and acceptable store operational audit results  Drives sales and profitability through Key Performance Indicators and Manager on Duty leadership - Utilize company business reporting to drive stores sales, conversion and profit plans to exceed budget through successful leadership, organizational plans, customer service, and outstanding execution of all field operations strategies, consistently. - Demonstrate and hold team accountable to consistent selling behaviors that inspire our customers towards a greater connection with our products through registration and selling of workshops and special events to achieve company goals. - Sells the benefits associated with capturing email addresses in our customer registry. - Utilizes company tools and works with customer to suggest add-ons to ensure store sales goals, workshop goals, and ADT and UPT goals are met. - Provide feedback to store management on customer requests, reaction to merchandise and store environment. - Act as Manager-on-Duty - Takes ownership of all store functions - Sets up for success through planning, goal setting and communication - Motivates the team to work together to achieve goals - Coaches to reinforce positive behavior and challenge negative behavior - Overcomes obstacles to achieve KPI goals and operational standards​ - Motivates, inspires and communicates to the team, hourly sales and ADT goals during MOD shift along with results. Drive and deliver budgeted sales of custom print and cards and envelopes productCustom Print CoordinatorPartner with the Store Manager to drive custom print sales within the store through associate training and development, in store presentations and events, organization and communication. Driving Business Results - Responsible to lead store team towards store and personal sales goals. Maintain, motivate and track progress. Identify risk; be quick to course correct through coaching, mentoring, facilitating store needs and regular inspection. - Communicates, drives and tracks custom print orders and card/envelope product sales to budgets Associate Training and Development - Manage in partnership with the Store Manager invitations training for  store team  is completed within 6 weeks of hire, an complete and accurate order is taken with in 9 weeks of hire and quarterly there after. - Act as the stores communications liaison to effectively answer queries regarding custom print, as well as provide coaching opportunities when and where needed to the associates. In-Store Presentation and Events - Partner with the Store Manager to ensure that in-store samples and visuals (signage and presentation) are maintained according to the Paper Source visual standards. - Manage the communication of pertinent information regarding both PS and third party custom print related business, forms policy, execution direction for related events, such as Paper Source Wedding. Order Tracking - Monitor Daily proof log, address actions and track progress of all custom orders - Follow up on correspondence between customer and Paper Source regarding proof approval and other communication as needed. Requirements - Arts and crafts background preferred with a minimum of 1-2 years supervisory experience in retail or service related industry - Demonstrated passion for Paper Source, our products, and our customer service experience. - Outstanding leadership and communication skills. Inspiring interpersonal effectiveness to lead and train team and effect change. Ability to balance the need of delivering a creative experience, prioritizing tasks and delivering a profitable result in a team environment. - Exemplify professional and ethical behaviors; follow all Paper Source policy and procedures - Required to work a flexible schedule to meet the needs of the business inclusive of nights and weekends. - Ability to work with /around cleaning chemicals and various art supplies. - Ability to effectively maneuver around sales floor and stock room. May include repetitive bending, prolonged standing, twisting, and lifting of up to 30 pounds.   Paper Source, Inc. participates in E-Verify and will provide the federal government with your Form I-9  information to confirm that you are authorized to work in the U.S.   Applicants in AL, AZ, GA, MS, NC, SC, TN, and UT to review E-Verify and Right To WorkEnglish/Spanish postings.    State / City Compliance: Paper Source, Inc. will consider for employment qualified applicants with criminal history, including arrest and conviction records, in accordance with the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance. 
Job Locations
US-CA-Beverly Hills
Location & Region : Name Highland Park
Location : Location US-IL-Highland Park
Key Holder Job Description This position reports to the Store or Pod Manager   Position Summary The Keyholder is responsible for the overall sales and customer service during their assigned shifts. The Keyholder supervises and motivates the store team, providing inspiration to drive sales and exceed customer service expectations through leading by example, providing effective feedback and recognizing accomplishments.  The Keyholder also supports in maintaining sound Store Operations and creating a safe work and shopping environment.   Essential Job Responsibilities and Accountabilities Delivers an Exceptional Customer Experience to Achieve Sales Goals - Demonstrates a strong ability consistently to deliver the Company’s customer engagement standards, including, but not limited to, the following behaviors: - Exhibiting welcoming, positive body language; Moving around the sales floor to interact with customers; Asking open-ended questions; Making excellent add-on suggestions; Genuinely thanking the customer and inviting them back. - Contributes to store sales goals by meeting personal sales goals and driving MOD (Manager on Duty) segment sales goals.   Maintains the Safety of Store, Team, and Customers - Upholds all store safety and cleanliness standards as described in Standard Operating Procedures (SOPs). - Maintains awareness of everything happening on the sales floor by remaining alert, moving frequently throughout the store, and engaging every customer.   Maintains Store Operations - Perform opening, closing, and other POS procedures with care and integrity. - Accomplish inventory management and visual merchandising tasks throughout the day, without allowing it to interfere with their/their team’s abilities to engage customers.   Provides Team Leadership - Leads by example, ensuring that every customer that walks through the door is engaged. - Ensures that every employee on the schedule during their shift is primarily focused on delivering exceptional customer experiences. - Takes ownership of the store during their Manager on Duty (MOD) shifts, acting with accountability and integrity. - Owns all or part of one of the 4C’s Divisions of Responsibility (DORs) as part of their ongoing development plan.   Requirements: - The ability and willingness to take ownership over the store, driving sales and upholding Company standards for the duration of their shift. - Strong leadership instincts and the ability to motivate and engage peers. - Demonstrated passion for the Paper Source brand. - A commitment to prioritize every customer interaction. - Solid time management organization and focus on ability to prioritize and multitask. - Required to work a flexible schedule to meet the needs of the business, which will require night and weekend shifts. - Ability to effectively maneuver around sales floor and stockroom. May include repetitive bending, prolonged standing/walking/moving throughout the store, twisting, and lifting of up to 30 pounds.   Keyholder Job Description 2021   Paper Source, Inc. participates in E-Verify and will provide the federal government with your Form I-9  information to confirm that you are authorized to work in the U.S.   Applicants in AL, AZ, GA, MS, NC, SC, TN, and UT to review E-Verify and Right To WorkEnglish/Spanish postings.    State / City Compliance: Paper Source, Inc. will consider for employment qualified applicants with criminal history, including arrest and conviction records, in accordance with the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance. 
Job Locations
US-IL-Highland Park
Location & Region : Name Fillmore
Location : Location US-CA-San Francisco
Dual Store Manager This position reports to the Regional Manager Position Summary The Dual Store Manager is responsible for the overall sales, profitability, customer service, visual strategies, operations, and inventory management for an assigned location. The Dual Store Manager supervises and motivates the store team, providing inspiration to drive sales and exceed customer service expectation through coaching, providing effective feedback and reward and recognizing accomplishments. Dual Store Managers must promote a fun and positive work environment that fosters open communication, encourages teamwork and inspires creativity. Essential Job Responsibilities and Accountabilities Models the Paper Source Customer Service Experience - Consistently performs, leads by example and coaches staff to exemplify the customer engagement behaviors outlined in CREATE training: - Connect with every customer by greeting them warmly, asking open-ended questions and engaging them in product related conversations. - Respond to customers’ immediate needs - Explore your customers’ needs and demonstrate products at the demo table, on the sales floor and at the custom print station. - Add relevant products to complete the project, take it to the next level and help with their whole checklist. - Thank every customer regardless of purchase. - Empower customers to complete their creative projects at home and build customer loyalty - Exhibits an attitude that is one of positive, can do and customer first with all customers. - Knowledgeable and proficient in technology in order to accurately and efficiently process customer transactions professionally and in compliance with the Paper Source policy; sales, returns, gift certificates, special orders, etc. - Manages store operations and visual merchandising standards to ensure a ‘grand opening’ look and feel to our customers. - Resolve customer service related issues using good business judgment and elevating as needed to the District/Regional Manager. Inspire customers through impressive product knowledge - Inspire our customers and staff about Paper Source’s unique product offerings through product stories, understanding and selling of our core businesses such as cards and envelopes and custom print. - Demonstrate, model and coach consistent selling behaviors that inspire our customers towards a greater connection with our products through registration and selling of workshops and special events to achieve company goals. - Understand customers’ needs and projects to be able to make meaningful suggestions for additional purchases to achieve company goals. - Completes all required training modules and has a clear understanding of all available tools and resources to enhance the selling experience. Drives sales and profitability through Key Performance Indicators and Manager on Duty leadership - Utilize and analyze company business reporting to drive stores sales, conversion and profit plans to exceed budget through successful leadership, organizational plans, customer service, and outstanding execution of all field operations strategies, consistently. - Demonstrate and hold team accountable to consistent selling behaviors that inspire our customers towards a greater connection with our products through registration and selling of workshops and special events to achieve company goals. - Sells the benefits associated with capturing email addresses in our customer registry. - Utilizes in-store training tools and works with staff and customers to suggest “add ons” that ensure an ADT of > than $30, with a UPT of 7 per sales transaction. - Communicates, drives and tracks custom print orders and card/envelope product sales to budgets - Utilizes key reporting tools and monthly hindsight to drive business and implement plans to improve store performance - Act as Manager-on-Duty - Takes ownership of all store functions - Sets up for success through planning, goal setting and communication - Motivates the team to work together to achieve goals - Coaches to reinforce positive behavior and challenge negative behavior - Overcomes obstacles to achieve KPI goals and operational standards - Motivates, inspires and communicates to the team, hourly sales and ADT goals during MOD shift along with results, and coaches in the moment performance opportunities. Create a visually appealing store through merchandise presentation - Consistently execute the company visual presentation and merchandising standards to guidance, inclusive of product presentation, sampling, signing, and lighting.  Our windows must represent a great first impression with clear, creative messages related to the brand offering. - Ensure stores are “closing to open” and that throughout the day, clear and defined associate floor zoning and management occurs to maintain visual/merchandising standards, coupled with an outstanding customer engagement culture. Executes consistent operational excellence - Manage product integrity process and ensure that each store associate is trained and compliant with all basic inventory management/movement/receiving processes.  - Consistently execute quality inventory practices with receiving, restocking, transfers, and managing inventory discrepancies and negative on hands. - Execute accurate and detailed in store/product cycle counts and inventories as planned and communicated. - Understand and administer the Store Operations/HR policies and procedures and ensure consistent compliance and acceptable audit scores. - Responsible to communicate daily the company/store objectives to store teams through consistent structured communication process. - Execute opening and closing store procedures including paperwork to company standards. - Manage training, communication and continued awareness of all policy and procedures including safety and maintenance to ensure compliance and acceptable store operational audit results. Recruit/hire/train and develop as well as, retain top talent in stores - Actively recruits and networks for all store level open positions.  Ensure staff availability agreements along with a hiring/training plan is in place to support the in store experience and sales goals while managing labor budget/models and AHR goals. - Responsible to ensure that all associates are current and up to date with product knowledge, product use, and related product market basket application through a commitment to formalized training and development within prescribed time lines and standards. - Responsible for managing and tracking store team creative training goals; 4 core creatives completed within first six weeks of hire; 3 hours of continuing creative training 3 times annually. - Responsible for managing and tracking custom print training for the store team to ensure it is completed within 6 weeks of hire, and a  complete and accurate order is taken with in 9 weeks of hire and quarterly there after. - Ensure the overall people plan of the store reflects high standards, bench and succession planning, coupled with consistent mentoring and people development for future management needs, including administration of the 90-day and annual performance appraisal process. Requirements - Minimum of 5 years of progressive responsibility in retail store operations, with successful and progressive specialty store responsibility. - Outstanding leadership skills. Inspiring interpersonal effectiveness to lead a team, train talent and effect change. Able to balance the need of delivering a creative experience, and a profitable result. Willing and able to be a “doer” and “influencer”. - A visual merchandising eye for current trends, color, inspiration and creativity. - Demonstrated passion for the Paper Source brand and its products with an arts and crafts background. - Solid time management organization and focus on ability to prioritize and multi task, with laser like focus to detail. - Required to work a flexible schedule to meet the needs of the business, which will require night and weekend shifts. - Ability to work with /around cleaning chemicals and various art supplies. - Ability to effectively maneuver around sales floor and stockroom. May include repetitive bending, prolonged standing, twisting, and lifting of up to 30 pounds.   Paper Source, Inc. participates in E-Verify and will provide the federal government with your Form I-9  information to confirm that you are authorized to work in the U.S.   Applicants in AL, AZ, GA, MS, NC, SC, TN, and UT to review E-Verify and Right To WorkEnglish/Spanish postings.    State / City Compliance: Paper Source, Inc. will consider for employment qualified applicants with criminal history, including arrest and conviction records, in accordance with the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance.    
Job Locations
US-CA-San Francisco | US-CA-San Francisco
Location & Region : Name Edina
Location : Location US-MN-Edina
Customer Service Associate This position reports to the Store Management TeamPosition Summary The Customer Service Associate must exhibit a passion to learn about our products and services and demonstrate a desire to share that knowledge with our customers. The Customer Service Associate’s #1 priority at all times is the customer.  Essential Job Responsibilities and Accountabilities  Models the Paper Source Customer Service Experience - Consistently perform all steps of the Customer Service Initiative (CREATE): - Connect with every customer by greeting them warmly, asking open-ended questions and engaging them in product related conversations. - Respond to customers’ immediate needs - Explore your customrs’ needs and demonstrate products at the demo table, on the sales floor and at the custom print station. - Add relevant products to complete the project, take it to the next level and help with their whole checklist. - Thank every customer regardless of purchase. - Empower customers to complete their creative projects at home and build customer loyalty - Exhibits an attitude that is one of positive, can do and customer first with all customers. - Knowledgeable and proficient in technology in order to accurately and efficiently process customer transactions professionally and in compliance with the Paper Source policy; sales, returns, gift certificates, special orders, etc. - Maintain store operations and visual merchandising standards to ensure a ‘grand opening’ look and feel to our customers. Inspire customers through impressive product knowledge - Inspire our customers about Paper Source’s unique product offerings through product stories, understanding and selling of our core businesses such as cards and envelopes and custom printing. - Demonstrate consistent selling behaviors that inspire our customers towards a greater connection with our products through registration and selling of workshops and special events to company goals. - Understand customers’ needs and projects to be able to make meaningful suggestions for additional purchases to achieve company goals. - Complete all required training modules and have a clear understanding of all available tools and resources to enhance the selling experience. Drives sales and profitability through Key Performance Indicators - Sells the benefits associated with capturing email addresses in our customer registry. - Provide feedback to store management on customer requests, reaction to merchandise and store environment. - Utilizes company tools and works with customer to suggest add-ons to ensure store sales goals, workshop goals, and ADT and UPT goals are met.   Requirements - Demonstrated passion for Paper Source, our products, and providing extraordinary customer service. - Arts and crafts background preferred with minimum of 1 year in retail or service related industry. - Availability to work a flexible schedule to meet the needs of the business, which will require night and weekend shifts. - Ability to effectively maneuver around sales floor and stockroom. May include repetitive bending, prolonged standing, twisting, stooping and stairs and lifting of up to 30 pounds. - Ability to work with /around cleaning chemicals and various art supplies.   Paper Source, Inc. participates in E-Verify and will provide the federal government with your Form I-9  information to confirm that you are authorized to work in the U.S. Applicants in AL, AZ, GA, MS, NC, SC, TN, and UT to review E-Verify and Right To WorkEnglish/Spanish postings. State / City Compliance: Paper Source, Inc. will consider for employment qualified applicants with criminal history, including arrest and conviction records, in accordance with the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance.
Job Locations
US-MN-Edina
Location & Region : Name Montana Avenue
Location : Location US-CA-Santa Monica
Sales Lead     Reports to: Store Manager Supports: Store Team Key Relationships: Store Team and District/Regional Support   Position Summary: As a Sales Lead, you model great selling behaviors - you love selling our products and make the customer experience exceptional by sharing your knowledge with your team and your customers. Your desire to lead the team and manage the store supports the achievement of sales goals, efficiencies and operational excellence. As a leader, you mentor and support CSAs, developing their expertise to be successful in their Paper Source careers. In your role, you support the store/POD and work collaboratively within it to ensure the best experience, making sure our customers are satisfied and come back to shop again and again.   Behaviors and Responsibilities (What you’ll do in this role): - Prioritize customer experience above all else. - Create memorable shopping experiences where customers look forward to coming back to shop again because of the consistent, friendly and informed service that you provide and model for the store team. - Ensure a vibrant store through the flawless execution of Visual Merchandising & Replenishment standards, showing a commitment to maintaining a neat, tidy, shop-able, and inviting presentation. - Demonstrate proficient selling using key campaigns and services, such as new item launches, promotions, and enterprise orders, etc. to actively sell and engage in conversation with every customer. - Help to develop employees by sharing your knowledge with them to support their confidence and understanding regarding the different areas in the store. - Ensure the efficient execution of store operations by directing work with timely management of receiving, returns and other day-to-day processes, understanding issues of shrink and expenses when running the store. - Identify opportunities for continuous improvement in operations, communicating and sharing with your team and pod to enhance the store experience for both customers and fellow employees. - Communicate effectively, collaboratively, and comfortably through and with others. - Give feedback honestly and respectfully. - Work on the selling floor, which requires physical activity (i.e., prolonged standing, repetitive bending, lifting, climbing) - Drive results during assigned Manager on Duty (MOD) segments - delivering sales and behaviors that meet the store’s performance targets. - Lead merchandising and replenishment efforts during assigned MOD periods. - Open and close the building, ensuring the safety of our employees and customers. - Protect company assets by adhering to all processes in controlling shrink, expense and payroll.   Key Characteristics (Who you are):   All Paper Source employees: Demonstrate ethical conduct, safety, and compliance with our policies and processes. They treat all of our diverse customers and teammates with respect, maintain confidentiality when appropriate, and make an effort to assume positive intent in all interactions.   They also: - - Enjoy working with people and engaging with others. - Demonstrate initiative and problem-solving ability. - Are great team-players with a positive and can-do attitude. - Accept responsibility and execute all assignments correctly and with care. - Accept coaching and feedback from others openly. - Are adaptable, energized by working in an ever-changing environment.   Plus, great Sales Lead candidates: - - Remain calm when situations escalate, able to focus on de-escalation and problem-resolution. - Are able to shift gears quickly, prioritize, and multi-task. - Use good judgment and make good decisions. Knowledge and Experience (What you may already have done) - Demonstrated passion about customer service and knowledge and/or a desire to learn about our brand/products. - Demonstrated ability to clearly and respectfully communicate and express oneself. - Demonstrated desire to lead and help train others.   Paper Source, Inc. participates in E-Verify and will provide the federal government with your Form I-9  information to confirm that you are authorized to work in the U.S.   Applicants in AL, AZ, GA, MS, NC, SC, TN, and UT to review E-Verify and Right To WorkEnglish/Spanish postings.    State / City Compliance: Paper Source, Inc. will consider for employment qualified applicants with criminal history, including arrest and conviction records, in accordance with the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance. 
Job Locations
US-CA-Santa Monica
Location & Region : Name Paoli
Location : Location US-PA-Paoli
Sales Lead     Reports to: Store Manager Supports: Store Team Key Relationships: Store Team and District/Regional Support   Position Summary: As a Sales Lead, you model great selling behaviors - you love selling our products and make the customer experience exceptional by sharing your knowledge with your team and your customers. Your desire to lead the team and manage the store supports the achievement of sales goals, efficiencies and operational excellence. As a leader, you mentor and support CSAs, developing their expertise to be successful in their Paper Source careers. In your role, you support the store/POD and work collaboratively within it to ensure the best experience, making sure our customers are satisfied and come back to shop again and again.   Behaviors and Responsibilities (What you’ll do in this role): - Prioritize customer experience above all else. - Create memorable shopping experiences where customers look forward to coming back to shop again because of the consistent, friendly and informed service that you provide and model for the store team. - Ensure a vibrant store through the flawless execution of Visual Merchandising & Replenishment standards, showing a commitment to maintaining a neat, tidy, shop-able, and inviting presentation. - Demonstrate proficient selling using key campaigns and services, such as new item launches, promotions, and enterprise orders, etc. to actively sell and engage in conversation with every customer. - Help to develop employees by sharing your knowledge with them to support their confidence and understanding regarding the different areas in the store. - Ensure the efficient execution of store operations by directing work with timely management of receiving, returns and other day-to-day processes, understanding issues of shrink and expenses when running the store. - Identify opportunities for continuous improvement in operations, communicating and sharing with your team and pod to enhance the store experience for both customers and fellow employees. - Communicate effectively, collaboratively, and comfortably through and with others. - Give feedback honestly and respectfully. - Work on the selling floor, which requires physical activity (i.e., prolonged standing, repetitive bending, lifting, climbing) - Drive results during assigned Manager on Duty (MOD) segments - delivering sales and behaviors that meet the store’s performance targets. - Lead merchandising and replenishment efforts during assigned MOD periods. - Open and close the building, ensuring the safety of our employees and customers. - Protect company assets by adhering to all processes in controlling shrink, expense and payroll.   Key Characteristics (Who you are):   All Paper Source employees: Demonstrate ethical conduct, safety, and compliance with our policies and processes. They treat all of our diverse customers and teammates with respect, maintain confidentiality when appropriate, and make an effort to assume positive intent in all interactions.   They also: - - Enjoy working with people and engaging with others. - Demonstrate initiative and problem-solving ability. - Are great team-players with a positive and can-do attitude. - Accept responsibility and execute all assignments correctly and with care. - Accept coaching and feedback from others openly. - Are adaptable, energized by working in an ever-changing environment.   Plus, great Sales Lead candidates: - - Remain calm when situations escalate, able to focus on de-escalation and problem-resolution. - Are able to shift gears quickly, prioritize, and multi-task. - Use good judgment and make good decisions. Knowledge and Experience (What you may already have done) - Demonstrated passion about customer service and knowledge and/or a desire to learn about our brand/products. - Demonstrated ability to clearly and respectfully communicate and express oneself. - Demonstrated desire to lead and help train others.   Paper Source, Inc. participates in E-Verify and will provide the federal government with your Form I-9  information to confirm that you are authorized to work in the U.S.   Applicants in AL, AZ, GA, MS, NC, SC, TN, and UT to review E-Verify and Right To WorkEnglish/Spanish postings.    State / City Compliance: Paper Source, Inc. will consider for employment qualified applicants with criminal history, including arrest and conviction records, in accordance with the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance. 
Job Locations
US-PA-Paoli
Location & Region : Name Princeton
Location : Location US-NJ-Princeton
Sales Lead     Reports to: Store Manager Supports: Store Team Key Relationships: Store Team and District/Regional Support   Position Summary: As a Sales Lead, you model great selling behaviors - you love selling our products and make the customer experience exceptional by sharing your knowledge with your team and your customers. Your desire to lead the team and manage the store supports the achievement of sales goals, efficiencies and operational excellence. As a leader, you mentor and support CSAs, developing their expertise to be successful in their Paper Source careers. In your role, you support the store/POD and work collaboratively within it to ensure the best experience, making sure our customers are satisfied and come back to shop again and again.   Behaviors and Responsibilities (What you’ll do in this role): - Prioritize customer experience above all else. - Create memorable shopping experiences where customers look forward to coming back to shop again because of the consistent, friendly and informed service that you provide and model for the store team. - Ensure a vibrant store through the flawless execution of Visual Merchandising & Replenishment standards, showing a commitment to maintaining a neat, tidy, shop-able, and inviting presentation. - Demonstrate proficient selling using key campaigns and services, such as new item launches, promotions, and enterprise orders, etc. to actively sell and engage in conversation with every customer. - Help to develop employees by sharing your knowledge with them to support their confidence and understanding regarding the different areas in the store. - Ensure the efficient execution of store operations by directing work with timely management of receiving, returns and other day-to-day processes, understanding issues of shrink and expenses when running the store. - Identify opportunities for continuous improvement in operations, communicating and sharing with your team and pod to enhance the store experience for both customers and fellow employees. - Communicate effectively, collaboratively, and comfortably through and with others. - Give feedback honestly and respectfully. - Work on the selling floor, which requires physical activity (i.e., prolonged standing, repetitive bending, lifting, climbing) - Drive results during assigned Manager on Duty (MOD) segments - delivering sales and behaviors that meet the store’s performance targets. - Lead merchandising and replenishment efforts during assigned MOD periods. - Open and close the building, ensuring the safety of our employees and customers. - Protect company assets by adhering to all processes in controlling shrink, expense and payroll.   Key Characteristics (Who you are):   All Paper Source employees: Demonstrate ethical conduct, safety, and compliance with our policies and processes. They treat all of our diverse customers and teammates with respect, maintain confidentiality when appropriate, and make an effort to assume positive intent in all interactions.   They also: - - Enjoy working with people and engaging with others. - Demonstrate initiative and problem-solving ability. - Are great team-players with a positive and can-do attitude. - Accept responsibility and execute all assignments correctly and with care. - Accept coaching and feedback from others openly. - Are adaptable, energized by working in an ever-changing environment.   Plus, great Sales Lead candidates: - - Remain calm when situations escalate, able to focus on de-escalation and problem-resolution. - Are able to shift gears quickly, prioritize, and multi-task. - Use good judgment and make good decisions. Knowledge and Experience (What you may already have done) - Demonstrated passion about customer service and knowledge and/or a desire to learn about our brand/products. - Demonstrated ability to clearly and respectfully communicate and express oneself. - Demonstrated desire to lead and help train others.   Paper Source, Inc. participates in E-Verify and will provide the federal government with your Form I-9  information to confirm that you are authorized to work in the U.S.   Applicants in AL, AZ, GA, MS, NC, SC, TN, and UT to review E-Verify and Right To WorkEnglish/Spanish postings.    State / City Compliance: Paper Source, Inc. will consider for employment qualified applicants with criminal history, including arrest and conviction records, in accordance with the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance. 
Job Locations
US-NJ-Princeton
Location & Region : Name Lab Store
Location : Location US-IL-Chicago
Sales Lead     Reports to: Store Manager Supports: Store Team Key Relationships: Store Team and District/Regional Support   Position Summary: As a Sales Lead, you model great selling behaviors - you love selling our products and make the customer experience exceptional by sharing your knowledge with your team and your customers. Your desire to lead the team and manage the store supports the achievement of sales goals, efficiencies and operational excellence. As a leader, you mentor and support CSAs, developing their expertise to be successful in their Paper Source careers. In your role, you support the store/POD and work collaboratively within it to ensure the best experience, making sure our customers are satisfied and come back to shop again and again.   Behaviors and Responsibilities (What you’ll do in this role): - Prioritize customer experience above all else. - Create memorable shopping experiences where customers look forward to coming back to shop again because of the consistent, friendly and informed service that you provide and model for the store team. - Ensure a vibrant store through the flawless execution of Visual Merchandising & Replenishment standards, showing a commitment to maintaining a neat, tidy, shop-able, and inviting presentation. - Demonstrate proficient selling using key campaigns and services, such as new item launches, promotions, and enterprise orders, etc. to actively sell and engage in conversation with every customer. - Help to develop employees by sharing your knowledge with them to support their confidence and understanding regarding the different areas in the store. - Ensure the efficient execution of store operations by directing work with timely management of receiving, returns and other day-to-day processes, understanding issues of shrink and expenses when running the store. - Identify opportunities for continuous improvement in operations, communicating and sharing with your team and pod to enhance the store experience for both customers and fellow employees. - Communicate effectively, collaboratively, and comfortably through and with others. - Give feedback honestly and respectfully. - Work on the selling floor, which requires physical activity (i.e., prolonged standing, repetitive bending, lifting, climbing) - Drive results during assigned Manager on Duty (MOD) segments - delivering sales and behaviors that meet the store’s performance targets. - Lead merchandising and replenishment efforts during assigned MOD periods. - Open and close the building, ensuring the safety of our employees and customers. - Protect company assets by adhering to all processes in controlling shrink, expense and payroll.   Key Characteristics (Who you are):   All Paper Source employees: Demonstrate ethical conduct, safety, and compliance with our policies and processes. They treat all of our diverse customers and teammates with respect, maintain confidentiality when appropriate, and make an effort to assume positive intent in all interactions.   They also: - - Enjoy working with people and engaging with others. - Demonstrate initiative and problem-solving ability. - Are great team-players with a positive and can-do attitude. - Accept responsibility and execute all assignments correctly and with care. - Accept coaching and feedback from others openly. - Are adaptable, energized by working in an ever-changing environment.   Plus, great Sales Lead candidates: - - Remain calm when situations escalate, able to focus on de-escalation and problem-resolution. - Are able to shift gears quickly, prioritize, and multi-task. - Use good judgment and make good decisions. Knowledge and Experience (What you may already have done) - Demonstrated passion about customer service and knowledge and/or a desire to learn about our brand/products. - Demonstrated ability to clearly and respectfully communicate and express oneself. - Demonstrated desire to lead and help train others.   Paper Source, Inc. participates in E-Verify and will provide the federal government with your Form I-9  information to confirm that you are authorized to work in the U.S.   Applicants in AL, AZ, GA, MS, NC, SC, TN, and UT to review E-Verify and Right To WorkEnglish/Spanish postings.    State / City Compliance: Paper Source, Inc. will consider for employment qualified applicants with criminal history, including arrest and conviction records, in accordance with the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance. 
Job Locations
US-IL-Chicago
Location & Region : Name Plano
Location : Location US-TX-Plano
Sales Lead     Reports to: Store Manager Supports: Store Team Key Relationships: Store Team and District/Regional Support   Position Summary: As a Sales Lead, you model great selling behaviors - you love selling our products and make the customer experience exceptional by sharing your knowledge with your team and your customers. Your desire to lead the team and manage the store supports the achievement of sales goals, efficiencies and operational excellence. As a leader, you mentor and support CSAs, developing their expertise to be successful in their Paper Source careers. In your role, you support the store/POD and work collaboratively within it to ensure the best experience, making sure our customers are satisfied and come back to shop again and again.   Behaviors and Responsibilities (What you’ll do in this role): - Prioritize customer experience above all else. - Create memorable shopping experiences where customers look forward to coming back to shop again because of the consistent, friendly and informed service that you provide and model for the store team. - Ensure a vibrant store through the flawless execution of Visual Merchandising & Replenishment standards, showing a commitment to maintaining a neat, tidy, shop-able, and inviting presentation. - Demonstrate proficient selling using key campaigns and services, such as new item launches, promotions, and enterprise orders, etc. to actively sell and engage in conversation with every customer. - Help to develop employees by sharing your knowledge with them to support their confidence and understanding regarding the different areas in the store. - Ensure the efficient execution of store operations by directing work with timely management of receiving, returns and other day-to-day processes, understanding issues of shrink and expenses when running the store. - Identify opportunities for continuous improvement in operations, communicating and sharing with your team and pod to enhance the store experience for both customers and fellow employees. - Communicate effectively, collaboratively, and comfortably through and with others. - Give feedback honestly and respectfully. - Work on the selling floor, which requires physical activity (i.e., prolonged standing, repetitive bending, lifting, climbing) - Drive results during assigned Manager on Duty (MOD) segments - delivering sales and behaviors that meet the store’s performance targets. - Lead merchandising and replenishment efforts during assigned MOD periods. - Open and close the building, ensuring the safety of our employees and customers. - Protect company assets by adhering to all processes in controlling shrink, expense and payroll.   Key Characteristics (Who you are):   All Paper Source employees: Demonstrate ethical conduct, safety, and compliance with our policies and processes. They treat all of our diverse customers and teammates with respect, maintain confidentiality when appropriate, and make an effort to assume positive intent in all interactions.   They also: - - Enjoy working with people and engaging with others. - Demonstrate initiative and problem-solving ability. - Are great team-players with a positive and can-do attitude. - Accept responsibility and execute all assignments correctly and with care. - Accept coaching and feedback from others openly. - Are adaptable, energized by working in an ever-changing environment.   Plus, great Sales Lead candidates: - - Remain calm when situations escalate, able to focus on de-escalation and problem-resolution. - Are able to shift gears quickly, prioritize, and multi-task. - Use good judgment and make good decisions. Knowledge and Experience (What you may already have done) - Demonstrated passion about customer service and knowledge and/or a desire to learn about our brand/products. - Demonstrated ability to clearly and respectfully communicate and express oneself. - Demonstrated desire to lead and help train others.   Paper Source, Inc. participates in E-Verify and will provide the federal government with your Form I-9  information to confirm that you are authorized to work in the U.S.   Applicants in AL, AZ, GA, MS, NC, SC, TN, and UT to review E-Verify and Right To WorkEnglish/Spanish postings.    State / City Compliance: Paper Source, Inc. will consider for employment qualified applicants with criminal history, including arrest and conviction records, in accordance with the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance. 
Job Locations
US-TX-Plano
Location & Region : Name Westport
Location : Location US-CT-Westport
Sales Lead     Reports to: Store Manager Supports: Store Team Key Relationships: Store Team and District/Regional Support   Position Summary: As a Sales Lead, you model great selling behaviors - you love selling our products and make the customer experience exceptional by sharing your knowledge with your team and your customers. Your desire to lead the team and manage the store supports the achievement of sales goals, efficiencies and operational excellence. As a leader, you mentor and support CSAs, developing their expertise to be successful in their Paper Source careers. In your role, you support the store/POD and work collaboratively within it to ensure the best experience, making sure our customers are satisfied and come back to shop again and again.   Behaviors and Responsibilities (What you’ll do in this role): - Prioritize customer experience above all else. - Create memorable shopping experiences where customers look forward to coming back to shop again because of the consistent, friendly and informed service that you provide and model for the store team. - Ensure a vibrant store through the flawless execution of Visual Merchandising & Replenishment standards, showing a commitment to maintaining a neat, tidy, shop-able, and inviting presentation. - Demonstrate proficient selling using key campaigns and services, such as new item launches, promotions, and enterprise orders, etc. to actively sell and engage in conversation with every customer. - Help to develop employees by sharing your knowledge with them to support their confidence and understanding regarding the different areas in the store. - Ensure the efficient execution of store operations by directing work with timely management of receiving, returns and other day-to-day processes, understanding issues of shrink and expenses when running the store. - Identify opportunities for continuous improvement in operations, communicating and sharing with your team and pod to enhance the store experience for both customers and fellow employees. - Communicate effectively, collaboratively, and comfortably through and with others. - Give feedback honestly and respectfully. - Work on the selling floor, which requires physical activity (i.e., prolonged standing, repetitive bending, lifting, climbing) - Drive results during assigned Manager on Duty (MOD) segments - delivering sales and behaviors that meet the store’s performance targets. - Lead merchandising and replenishment efforts during assigned MOD periods. - Open and close the building, ensuring the safety of our employees and customers. - Protect company assets by adhering to all processes in controlling shrink, expense and payroll.   Key Characteristics (Who you are):   All Paper Source employees: Demonstrate ethical conduct, safety, and compliance with our policies and processes. They treat all of our diverse customers and teammates with respect, maintain confidentiality when appropriate, and make an effort to assume positive intent in all interactions.   They also: - - Enjoy working with people and engaging with others. - Demonstrate initiative and problem-solving ability. - Are great team-players with a positive and can-do attitude. - Accept responsibility and execute all assignments correctly and with care. - Accept coaching and feedback from others openly. - Are adaptable, energized by working in an ever-changing environment.   Plus, great Sales Lead candidates: - - Remain calm when situations escalate, able to focus on de-escalation and problem-resolution. - Are able to shift gears quickly, prioritize, and multi-task. - Use good judgment and make good decisions. Knowledge and Experience (What you may already have done) - Demonstrated passion about customer service and knowledge and/or a desire to learn about our brand/products. - Demonstrated ability to clearly and respectfully communicate and express oneself. - Demonstrated desire to lead and help train others.   Paper Source, Inc. participates in E-Verify and will provide the federal government with your Form I-9  information to confirm that you are authorized to work in the U.S.   Applicants in AL, AZ, GA, MS, NC, SC, TN, and UT to review E-Verify and Right To WorkEnglish/Spanish postings.    State / City Compliance: Paper Source, Inc. will consider for employment qualified applicants with criminal history, including arrest and conviction records, in accordance with the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance. 
Job Locations
US-CT-Westport
Location & Region : Name Fresno
Location : Location US-CA-Fresno
Sales Lead     Reports to: Store Manager Supports: Store Team Key Relationships: Store Team and District/Regional Support   Position Summary: As a Sales Lead, you model great selling behaviors - you love selling our products and make the customer experience exceptional by sharing your knowledge with your team and your customers. Your desire to lead the team and manage the store supports the achievement of sales goals, efficiencies and operational excellence. As a leader, you mentor and support CSAs, developing their expertise to be successful in their Paper Source careers. In your role, you support the store/POD and work collaboratively within it to ensure the best experience, making sure our customers are satisfied and come back to shop again and again.   Behaviors and Responsibilities (What you’ll do in this role): - Prioritize customer experience above all else. - Create memorable shopping experiences where customers look forward to coming back to shop again because of the consistent, friendly and informed service that you provide and model for the store team. - Ensure a vibrant store through the flawless execution of Visual Merchandising & Replenishment standards, showing a commitment to maintaining a neat, tidy, shop-able, and inviting presentation. - Demonstrate proficient selling using key campaigns and services, such as new item launches, promotions, and enterprise orders, etc. to actively sell and engage in conversation with every customer. - Help to develop employees by sharing your knowledge with them to support their confidence and understanding regarding the different areas in the store. - Ensure the efficient execution of store operations by directing work with timely management of receiving, returns and other day-to-day processes, understanding issues of shrink and expenses when running the store. - Identify opportunities for continuous improvement in operations, communicating and sharing with your team and pod to enhance the store experience for both customers and fellow employees. - Communicate effectively, collaboratively, and comfortably through and with others. - Give feedback honestly and respectfully. - Work on the selling floor, which requires physical activity (i.e., prolonged standing, repetitive bending, lifting, climbing) - Drive results during assigned Manager on Duty (MOD) segments - delivering sales and behaviors that meet the store’s performance targets. - Lead merchandising and replenishment efforts during assigned MOD periods. - Open and close the building, ensuring the safety of our employees and customers. - Protect company assets by adhering to all processes in controlling shrink, expense and payroll.   Key Characteristics (Who you are):   All Paper Source employees: Demonstrate ethical conduct, safety, and compliance with our policies and processes. They treat all of our diverse customers and teammates with respect, maintain confidentiality when appropriate, and make an effort to assume positive intent in all interactions.   They also: - - Enjoy working with people and engaging with others. - Demonstrate initiative and problem-solving ability. - Are great team-players with a positive and can-do attitude. - Accept responsibility and execute all assignments correctly and with care. - Accept coaching and feedback from others openly. - Are adaptable, energized by working in an ever-changing environment.   Plus, great Sales Lead candidates: - - Remain calm when situations escalate, able to focus on de-escalation and problem-resolution. - Are able to shift gears quickly, prioritize, and multi-task. - Use good judgment and make good decisions. Knowledge and Experience (What you may already have done) - Demonstrated passion about customer service and knowledge and/or a desire to learn about our brand/products. - Demonstrated ability to clearly and respectfully communicate and express oneself. - Demonstrated desire to lead and help train others.   Paper Source, Inc. participates in E-Verify and will provide the federal government with your Form I-9  information to confirm that you are authorized to work in the U.S.   Applicants in AL, AZ, GA, MS, NC, SC, TN, and UT to review E-Verify and Right To WorkEnglish/Spanish postings.    State / City Compliance: Paper Source, Inc. will consider for employment qualified applicants with criminal history, including arrest and conviction records, in accordance with the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance. 
Job Locations
US-CA-Fresno
Location & Region : Name Mosaic
Location : Location US-VA-Fairfax
Customer Service Associate This position reports to the Store Management TeamPosition Summary The Customer Service Associate must exhibit a passion to learn about our products and services and demonstrate a desire to share that knowledge with our customers. The Customer Service Associate’s #1 priority at all times is the customer.  Essential Job Responsibilities and Accountabilities  Models the Paper Source Customer Service Experience - Consistently perform all steps of the Customer Service Initiative (CREATE): - Connect with every customer by greeting them warmly, asking open-ended questions and engaging them in product related conversations. - Respond to customers’ immediate needs - Explore your customrs’ needs and demonstrate products at the demo table, on the sales floor and at the custom print station. - Add relevant products to complete the project, take it to the next level and help with their whole checklist. - Thank every customer regardless of purchase. - Empower customers to complete their creative projects at home and build customer loyalty - Exhibits an attitude that is one of positive, can do and customer first with all customers. - Knowledgeable and proficient in technology in order to accurately and efficiently process customer transactions professionally and in compliance with the Paper Source policy; sales, returns, gift certificates, special orders, etc. - Maintain store operations and visual merchandising standards to ensure a ‘grand opening’ look and feel to our customers. Inspire customers through impressive product knowledge - Inspire our customers about Paper Source’s unique product offerings through product stories, understanding and selling of our core businesses such as cards and envelopes and custom printing. - Demonstrate consistent selling behaviors that inspire our customers towards a greater connection with our products through registration and selling of workshops and special events to company goals. - Understand customers’ needs and projects to be able to make meaningful suggestions for additional purchases to achieve company goals. - Complete all required training modules and have a clear understanding of all available tools and resources to enhance the selling experience. Drives sales and profitability through Key Performance Indicators - Sells the benefits associated with capturing email addresses in our customer registry. - Provide feedback to store management on customer requests, reaction to merchandise and store environment. - Utilizes company tools and works with customer to suggest add-ons to ensure store sales goals, workshop goals, and ADT and UPT goals are met.   Requirements - Demonstrated passion for Paper Source, our products, and providing extraordinary customer service. - Arts and crafts background preferred with minimum of 1 year in retail or service related industry. - Availability to work a flexible schedule to meet the needs of the business, which will require night and weekend shifts. - Ability to effectively maneuver around sales floor and stockroom. May include repetitive bending, prolonged standing, twisting, stooping and stairs and lifting of up to 30 pounds. - Ability to work with /around cleaning chemicals and various art supplies.   Paper Source, Inc. participates in E-Verify and will provide the federal government with your Form I-9  information to confirm that you are authorized to work in the U.S. Applicants in AL, AZ, GA, MS, NC, SC, TN, and UT to review E-Verify and Right To WorkEnglish/Spanish postings. State / City Compliance: Paper Source, Inc. will consider for employment qualified applicants with criminal history, including arrest and conviction records, in accordance with the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance.
Job Locations
US-VA-Fairfax
Location & Region : Name Bethesda
Location : Location US-MD-Bethesda
Customer Service Associate This position reports to the Store Management TeamPosition Summary The Customer Service Associate must exhibit a passion to learn about our products and services and demonstrate a desire to share that knowledge with our customers. The Customer Service Associate’s #1 priority at all times is the customer.  Essential Job Responsibilities and Accountabilities  Models the Paper Source Customer Service Experience - Consistently perform all steps of the Customer Service Initiative (CREATE): - Connect with every customer by greeting them warmly, asking open-ended questions and engaging them in product related conversations. - Respond to customers’ immediate needs - Explore your customrs’ needs and demonstrate products at the demo table, on the sales floor and at the custom print station. - Add relevant products to complete the project, take it to the next level and help with their whole checklist. - Thank every customer regardless of purchase. - Empower customers to complete their creative projects at home and build customer loyalty - Exhibits an attitude that is one of positive, can do and customer first with all customers. - Knowledgeable and proficient in technology in order to accurately and efficiently process customer transactions professionally and in compliance with the Paper Source policy; sales, returns, gift certificates, special orders, etc. - Maintain store operations and visual merchandising standards to ensure a ‘grand opening’ look and feel to our customers. Inspire customers through impressive product knowledge - Inspire our customers about Paper Source’s unique product offerings through product stories, understanding and selling of our core businesses such as cards and envelopes and custom printing. - Demonstrate consistent selling behaviors that inspire our customers towards a greater connection with our products through registration and selling of workshops and special events to company goals. - Understand customers’ needs and projects to be able to make meaningful suggestions for additional purchases to achieve company goals. - Complete all required training modules and have a clear understanding of all available tools and resources to enhance the selling experience. Drives sales and profitability through Key Performance Indicators - Sells the benefits associated with capturing email addresses in our customer registry. - Provide feedback to store management on customer requests, reaction to merchandise and store environment. - Utilizes company tools and works with customer to suggest add-ons to ensure store sales goals, workshop goals, and ADT and UPT goals are met.   Requirements - Demonstrated passion for Paper Source, our products, and providing extraordinary customer service. - Arts and crafts background preferred with minimum of 1 year in retail or service related industry. - Availability to work a flexible schedule to meet the needs of the business, which will require night and weekend shifts. - Ability to effectively maneuver around sales floor and stockroom. May include repetitive bending, prolonged standing, twisting, stooping and stairs and lifting of up to 30 pounds. - Ability to work with /around cleaning chemicals and various art supplies.   Paper Source, Inc. participates in E-Verify and will provide the federal government with your Form I-9  information to confirm that you are authorized to work in the U.S. Applicants in AL, AZ, GA, MS, NC, SC, TN, and UT to review E-Verify and Right To WorkEnglish/Spanish postings. State / City Compliance: Paper Source, Inc. will consider for employment qualified applicants with criminal history, including arrest and conviction records, in accordance with the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance.
Job Locations
US-MD-Bethesda
Location & Region : Name Warehouse
Location : Location US-IL-Forest Park
Human Resources Generalist(Paper Source Distribution Center - Forest Park, IL) Position Summary The Human Resources Generalist creates and leads Human Resources practices and objectives that will provide an employee-oriented, high performance culture which emphasizes empowerment, quality, productivity, goal attainment, and ongoing development of a superior workforce. The HR Generalist, who takes direction from the Director of Human Resources, provides recommendations, assistance, and follow-up on company policies, procedures, and documentation. This individual coordinates the resolution of specific policy-related and procedural concerns and inquiries. Responsibilities could include but are not limited to: recruiting, performance management, organization development, employee orientation, development, and training; policy development and documentation; employee relations; compensation and benefits administration; employee safety, welfare, wellness, and health; and employee services and counseling.  Primary Job Duties & Responsibilities -     Advise management in appropriate resolution of employee relations issues. - Provide advice, assistance, and follow up on company policies, procedures and documentation. - Maintain knowledge of legal requirements and governmental reporting regulations that affect human resources functions while ensuring those policies, procedures, and reporting are in compliance. - Prepare and update employee changes in HR systems, including changes in salary, insurance elections and deductions, 401(K) contributions and file transmissions; and coordinates with accounting/finance to ensure all reporting requirements are met and statements reconciled. - Research/investigation operational issues as requested, especially as they relate to labor law, compliance, and loss prevention.    - Maintain and recommends changes to employee handbook and other policies and procedures as applicable. - Administer performance review programs to ensure effectiveness, compliance and equity within organization. - Provide full cycle guidance to management in all areas related to employee matters, for example, interviewing, hiring, terminations, promotions, performance review, correction action, safety and harassment. - Prepare employee separation notices and related documentation. Conduct benefit overviews, leave meetings, and exit interviews. Compile and strategically incorporate learning to improve practices. Create new programs and/or ensure appropriate levels of consistency within and across workgroups. -    Assist with and take full ownership of developing company training and orientation, recognition programs, workshops and associate relation events in aims of enhancing workforce development, internal succession, and retention and employee satisfaction.     -    Serve as a liaison between the company and benefit brokers/service providers to ensure strong and productive professional relationships are developed and maintained. -    Specific to benefits: oversee annual employee open enrollment, and orientation/benefit elections. Complete all associated reporting. -    Assist with the sourcing and implementation of HRIS related upgrades.  -    Develop and maintain relationships with recruitment resources and outside agencies on all company staffing logistics. -    Assist HR Director on overseeing recruiting and candidate selection for warehouse positions. -    Develop strategic solutions to meet workforce demands and labor force trends. -    Manage personal and professional development of organization’s personnel that involves employee orientation, development and training. -    Administer background/drug screening investigations, where applicable, and, lead the organization’s employee immigration process and required official paperwork/ documentation. -    Represents organization at unemployment and workers compensation related hearings and conducts internal investigations as relevant. -    Maintain and deliver training mandated by local and federal agencies. -    Provide data and prepares reports on sourcing of training and development solutions that align with departmental advanced skill set priorities and succession planning.   -    Effectively present information in both one-on-one and small group situations. -    Demonstrate strong organizational and methodical skills in approach to conflict mediation and workplace problem solving.  -    Carry out detailed and sometimes complicated written and oral instructions to specification – for example audits and implementations.  -    Effectively process and deal with complex employee problems involving few concrete variables in standardized situations.         Requirements - Bilingual - HR Generalist degree or certification preferred - Conversant in labor and employment law at all levels (federal, state and local). Thorough knowledge of EEO, ACA, FMLA, ADA, unemployment and worker’s compensation/compliance. - Previous experience with supporting all levels employees. - Proficient in MS Office, including Word, Excel, PowerPoint, Outlook.    - Ability to interact with staff (at all levels) in a fast paced environment, sometimes under pressure, while remaining flexible, proactive, resourceful and efficient. - Ability to maintain strict confidentiality. - Excellent organizational and time management skills. - Solid analytical and problem solving capability.
Job Locations
US-IL-Forest Park
Location & Region : Name Fillmore
Location : Location US-CA-San Francisco
Sales Lead     Reports to: Store Manager Supports: Store Team Key Relationships: Store Team and District/Regional Support   Position Summary: As a Sales Lead, you model great selling behaviors - you love selling our products and make the customer experience exceptional by sharing your knowledge with your team and your customers. Your desire to lead the team and manage the store supports the achievement of sales goals, efficiencies and operational excellence. As a leader, you mentor and support CSAs, developing their expertise to be successful in their Paper Source careers. In your role, you support the store/POD and work collaboratively within it to ensure the best experience, making sure our customers are satisfied and come back to shop again and again.   Behaviors and Responsibilities (What you’ll do in this role): - Prioritize customer experience above all else. - Create memorable shopping experiences where customers look forward to coming back to shop again because of the consistent, friendly and informed service that you provide and model for the store team. - Ensure a vibrant store through the flawless execution of Visual Merchandising & Replenishment standards, showing a commitment to maintaining a neat, tidy, shop-able, and inviting presentation. - Demonstrate proficient selling using key campaigns and services, such as new item launches, promotions, and enterprise orders, etc. to actively sell and engage in conversation with every customer. - Help to develop employees by sharing your knowledge with them to support their confidence and understanding regarding the different areas in the store. - Ensure the efficient execution of store operations by directing work with timely management of receiving, returns and other day-to-day processes, understanding issues of shrink and expenses when running the store. - Identify opportunities for continuous improvement in operations, communicating and sharing with your team and pod to enhance the store experience for both customers and fellow employees. - Communicate effectively, collaboratively, and comfortably through and with others. - Give feedback honestly and respectfully. - Work on the selling floor, which requires physical activity (i.e., prolonged standing, repetitive bending, lifting, climbing) - Drive results during assigned Manager on Duty (MOD) segments - delivering sales and behaviors that meet the store’s performance targets. - Lead merchandising and replenishment efforts during assigned MOD periods. - Open and close the building, ensuring the safety of our employees and customers. - Protect company assets by adhering to all processes in controlling shrink, expense and payroll.   Key Characteristics (Who you are):   All Paper Source employees: Demonstrate ethical conduct, safety, and compliance with our policies and processes. They treat all of our diverse customers and teammates with respect, maintain confidentiality when appropriate, and make an effort to assume positive intent in all interactions.   They also: - - Enjoy working with people and engaging with others. - Demonstrate initiative and problem-solving ability. - Are great team-players with a positive and can-do attitude. - Accept responsibility and execute all assignments correctly and with care. - Accept coaching and feedback from others openly. - Are adaptable, energized by working in an ever-changing environment.   Plus, great Sales Lead candidates: - - Remain calm when situations escalate, able to focus on de-escalation and problem-resolution. - Are able to shift gears quickly, prioritize, and multi-task. - Use good judgment and make good decisions. Knowledge and Experience (What you may already have done) - Demonstrated passion about customer service and knowledge and/or a desire to learn about our brand/products. - Demonstrated ability to clearly and respectfully communicate and express oneself. - Demonstrated desire to lead and help train others.   Paper Source, Inc. participates in E-Verify and will provide the federal government with your Form I-9  information to confirm that you are authorized to work in the U.S.   Applicants in AL, AZ, GA, MS, NC, SC, TN, and UT to review E-Verify and Right To WorkEnglish/Spanish postings.    State / City Compliance: Paper Source, Inc. will consider for employment qualified applicants with criminal history, including arrest and conviction records, in accordance with the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance. 
Job Locations
US-CA-San Francisco
Location & Region : Name Dedham
Location : Location US-MA-Dedham
Customer Service Associate This position reports to the Store Management TeamPosition Summary The Customer Service Associate must exhibit a passion to learn about our products and services and demonstrate a desire to share that knowledge with our customers. The Customer Service Associate’s #1 priority at all times is the customer.  Essential Job Responsibilities and Accountabilities  Models the Paper Source Customer Service Experience - Consistently perform all steps of the Customer Service Initiative (CREATE): - Connect with every customer by greeting them warmly, asking open-ended questions and engaging them in product related conversations. - Respond to customers’ immediate needs - Explore your customrs’ needs and demonstrate products at the demo table, on the sales floor and at the custom print station. - Add relevant products to complete the project, take it to the next level and help with their whole checklist. - Thank every customer regardless of purchase. - Empower customers to complete their creative projects at home and build customer loyalty - Exhibits an attitude that is one of positive, can do and customer first with all customers. - Knowledgeable and proficient in technology in order to accurately and efficiently process customer transactions professionally and in compliance with the Paper Source policy; sales, returns, gift certificates, special orders, etc. - Maintain store operations and visual merchandising standards to ensure a ‘grand opening’ look and feel to our customers. Inspire customers through impressive product knowledge - Inspire our customers about Paper Source’s unique product offerings through product stories, understanding and selling of our core businesses such as cards and envelopes and custom printing. - Demonstrate consistent selling behaviors that inspire our customers towards a greater connection with our products through registration and selling of workshops and special events to company goals. - Understand customers’ needs and projects to be able to make meaningful suggestions for additional purchases to achieve company goals. - Complete all required training modules and have a clear understanding of all available tools and resources to enhance the selling experience. Drives sales and profitability through Key Performance Indicators - Sells the benefits associated with capturing email addresses in our customer registry. - Provide feedback to store management on customer requests, reaction to merchandise and store environment. - Utilizes company tools and works with customer to suggest add-ons to ensure store sales goals, workshop goals, and ADT and UPT goals are met.   Requirements - Demonstrated passion for Paper Source, our products, and providing extraordinary customer service. - Arts and crafts background preferred with minimum of 1 year in retail or service related industry. - Availability to work a flexible schedule to meet the needs of the business, which will require night and weekend shifts. - Ability to effectively maneuver around sales floor and stockroom. May include repetitive bending, prolonged standing, twisting, stooping and stairs and lifting of up to 30 pounds. - Ability to work with /around cleaning chemicals and various art supplies.   Paper Source, Inc. participates in E-Verify and will provide the federal government with your Form I-9  information to confirm that you are authorized to work in the U.S. Applicants in AL, AZ, GA, MS, NC, SC, TN, and UT to review E-Verify and Right To WorkEnglish/Spanish postings. State / City Compliance: Paper Source, Inc. will consider for employment qualified applicants with criminal history, including arrest and conviction records, in accordance with the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance.
Job Locations
US-MA-Dedham
Location & Region : Name Summit
Location : Location US-NJ-Summit
Customer Service Associate This position reports to the Store Management TeamPosition Summary The Customer Service Associate must exhibit a passion to learn about our products and services and demonstrate a desire to share that knowledge with our customers. The Customer Service Associate’s #1 priority at all times is the customer.  Essential Job Responsibilities and Accountabilities  Models the Paper Source Customer Service Experience - Consistently perform all steps of the Customer Service Initiative (CREATE): - Connect with every customer by greeting them warmly, asking open-ended questions and engaging them in product related conversations. - Respond to customers’ immediate needs - Explore your customrs’ needs and demonstrate products at the demo table, on the sales floor and at the custom print station. - Add relevant products to complete the project, take it to the next level and help with their whole checklist. - Thank every customer regardless of purchase. - Empower customers to complete their creative projects at home and build customer loyalty - Exhibits an attitude that is one of positive, can do and customer first with all customers. - Knowledgeable and proficient in technology in order to accurately and efficiently process customer transactions professionally and in compliance with the Paper Source policy; sales, returns, gift certificates, special orders, etc. - Maintain store operations and visual merchandising standards to ensure a ‘grand opening’ look and feel to our customers. Inspire customers through impressive product knowledge - Inspire our customers about Paper Source’s unique product offerings through product stories, understanding and selling of our core businesses such as cards and envelopes and custom printing. - Demonstrate consistent selling behaviors that inspire our customers towards a greater connection with our products through registration and selling of workshops and special events to company goals. - Understand customers’ needs and projects to be able to make meaningful suggestions for additional purchases to achieve company goals. - Complete all required training modules and have a clear understanding of all available tools and resources to enhance the selling experience. Drives sales and profitability through Key Performance Indicators - Sells the benefits associated with capturing email addresses in our customer registry. - Provide feedback to store management on customer requests, reaction to merchandise and store environment. - Utilizes company tools and works with customer to suggest add-ons to ensure store sales goals, workshop goals, and ADT and UPT goals are met.   Requirements - Demonstrated passion for Paper Source, our products, and providing extraordinary customer service. - Arts and crafts background preferred with minimum of 1 year in retail or service related industry. - Availability to work a flexible schedule to meet the needs of the business, which will require night and weekend shifts. - Ability to effectively maneuver around sales floor and stockroom. May include repetitive bending, prolonged standing, twisting, stooping and stairs and lifting of up to 30 pounds. - Ability to work with /around cleaning chemicals and various art supplies.   Paper Source, Inc. participates in E-Verify and will provide the federal government with your Form I-9  information to confirm that you are authorized to work in the U.S. Applicants in AL, AZ, GA, MS, NC, SC, TN, and UT to review E-Verify and Right To WorkEnglish/Spanish postings. State / City Compliance: Paper Source, Inc. will consider for employment qualified applicants with criminal history, including arrest and conviction records, in accordance with the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance.
Job Locations
US-NJ-Summit
Location & Region : Name Bronxville
Location : Location US-NY-Bronxville
Sales Lead     Reports to: Store Manager Supports: Store Team Key Relationships: Store Team and District/Regional Support   Position Summary: As a Sales Lead, you model great selling behaviors - you love selling our products and make the customer experience exceptional by sharing your knowledge with your team and your customers. Your desire to lead the team and manage the store supports the achievement of sales goals, efficiencies and operational excellence. As a leader, you mentor and support CSAs, developing their expertise to be successful in their Paper Source careers. In your role, you support the store/POD and work collaboratively within it to ensure the best experience, making sure our customers are satisfied and come back to shop again and again.   Behaviors and Responsibilities (What you’ll do in this role): - Prioritize customer experience above all else. - Create memorable shopping experiences where customers look forward to coming back to shop again because of the consistent, friendly and informed service that you provide and model for the store team. - Ensure a vibrant store through the flawless execution of Visual Merchandising & Replenishment standards, showing a commitment to maintaining a neat, tidy, shop-able, and inviting presentation. - Demonstrate proficient selling using key campaigns and services, such as new item launches, promotions, and enterprise orders, etc. to actively sell and engage in conversation with every customer. - Help to develop employees by sharing your knowledge with them to support their confidence and understanding regarding the different areas in the store. - Ensure the efficient execution of store operations by directing work with timely management of receiving, returns and other day-to-day processes, understanding issues of shrink and expenses when running the store. - Identify opportunities for continuous improvement in operations, communicating and sharing with your team and pod to enhance the store experience for both customers and fellow employees. - Communicate effectively, collaboratively, and comfortably through and with others. - Give feedback honestly and respectfully. - Work on the selling floor, which requires physical activity (i.e., prolonged standing, repetitive bending, lifting, climbing) - Drive results during assigned Manager on Duty (MOD) segments - delivering sales and behaviors that meet the store’s performance targets. - Lead merchandising and replenishment efforts during assigned MOD periods. - Open and close the building, ensuring the safety of our employees and customers. - Protect company assets by adhering to all processes in controlling shrink, expense and payroll.   Key Characteristics (Who you are):   All Paper Source employees: Demonstrate ethical conduct, safety, and compliance with our policies and processes. They treat all of our diverse customers and teammates with respect, maintain confidentiality when appropriate, and make an effort to assume positive intent in all interactions.   They also: - - Enjoy working with people and engaging with others. - Demonstrate initiative and problem-solving ability. - Are great team-players with a positive and can-do attitude. - Accept responsibility and execute all assignments correctly and with care. - Accept coaching and feedback from others openly. - Are adaptable, energized by working in an ever-changing environment.   Plus, great Sales Lead candidates: - - Remain calm when situations escalate, able to focus on de-escalation and problem-resolution. - Are able to shift gears quickly, prioritize, and multi-task. - Use good judgment and make good decisions. Knowledge and Experience (What you may already have done) - Demonstrated passion about customer service and knowledge and/or a desire to learn about our brand/products. - Demonstrated ability to clearly and respectfully communicate and express oneself. - Demonstrated desire to lead and help train others.   Paper Source, Inc. participates in E-Verify and will provide the federal government with your Form I-9  information to confirm that you are authorized to work in the U.S.   Applicants in AL, AZ, GA, MS, NC, SC, TN, and UT to review E-Verify and Right To WorkEnglish/Spanish postings.    State / City Compliance: Paper Source, Inc. will consider for employment qualified applicants with criminal history, including arrest and conviction records, in accordance with the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance. 
Job Locations
US-NY-Bronxville
Location & Region : Name Greenvale
Location : Location US-NY-Greenvale
Sales Lead     Reports to: Store Manager Supports: Store Team Key Relationships: Store Team and District/Regional Support   Position Summary: As a Sales Lead, you model great selling behaviors - you love selling our products and make the customer experience exceptional by sharing your knowledge with your team and your customers. Your desire to lead the team and manage the store supports the achievement of sales goals, efficiencies and operational excellence. As a leader, you mentor and support CSAs, developing their expertise to be successful in their Paper Source careers. In your role, you support the store/POD and work collaboratively within it to ensure the best experience, making sure our customers are satisfied and come back to shop again and again.   Behaviors and Responsibilities (What you’ll do in this role): - Prioritize customer experience above all else. - Create memorable shopping experiences where customers look forward to coming back to shop again because of the consistent, friendly and informed service that you provide and model for the store team. - Ensure a vibrant store through the flawless execution of Visual Merchandising & Replenishment standards, showing a commitment to maintaining a neat, tidy, shop-able, and inviting presentation. - Demonstrate proficient selling using key campaigns and services, such as new item launches, promotions, and enterprise orders, etc. to actively sell and engage in conversation with every customer. - Help to develop employees by sharing your knowledge with them to support their confidence and understanding regarding the different areas in the store. - Ensure the efficient execution of store operations by directing work with timely management of receiving, returns and other day-to-day processes, understanding issues of shrink and expenses when running the store. - Identify opportunities for continuous improvement in operations, communicating and sharing with your team and pod to enhance the store experience for both customers and fellow employees. - Communicate effectively, collaboratively, and comfortably through and with others. - Give feedback honestly and respectfully. - Work on the selling floor, which requires physical activity (i.e., prolonged standing, repetitive bending, lifting, climbing) - Drive results during assigned Manager on Duty (MOD) segments - delivering sales and behaviors that meet the store’s performance targets. - Lead merchandising and replenishment efforts during assigned MOD periods. - Open and close the building, ensuring the safety of our employees and customers. - Protect company assets by adhering to all processes in controlling shrink, expense and payroll.   Key Characteristics (Who you are):   All Paper Source employees: Demonstrate ethical conduct, safety, and compliance with our policies and processes. They treat all of our diverse customers and teammates with respect, maintain confidentiality when appropriate, and make an effort to assume positive intent in all interactions.   They also: - - Enjoy working with people and engaging with others. - Demonstrate initiative and problem-solving ability. - Are great team-players with a positive and can-do attitude. - Accept responsibility and execute all assignments correctly and with care. - Accept coaching and feedback from others openly. - Are adaptable, energized by working in an ever-changing environment.   Plus, great Sales Lead candidates: - - Remain calm when situations escalate, able to focus on de-escalation and problem-resolution. - Are able to shift gears quickly, prioritize, and multi-task. - Use good judgment and make good decisions. Knowledge and Experience (What you may already have done) - Demonstrated passion about customer service and knowledge and/or a desire to learn about our brand/products. - Demonstrated ability to clearly and respectfully communicate and express oneself. - Demonstrated desire to lead and help train others.   Paper Source, Inc. participates in E-Verify and will provide the federal government with your Form I-9  information to confirm that you are authorized to work in the U.S.   Applicants in AL, AZ, GA, MS, NC, SC, TN, and UT to review E-Verify and Right To WorkEnglish/Spanish postings.    State / City Compliance: Paper Source, Inc. will consider for employment qualified applicants with criminal history, including arrest and conviction records, in accordance with the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance. 
Job Locations
US-NY-Greenvale
Location & Region : Name Burlington
Location : Location US-MA-Burlington
Sales Lead     Reports to: Store Manager Supports: Store Team Key Relationships: Store Team and District/Regional Support   Position Summary: As a Sales Lead, you model great selling behaviors - you love selling our products and make the customer experience exceptional by sharing your knowledge with your team and your customers. Your desire to lead the team and manage the store supports the achievement of sales goals, efficiencies and operational excellence. As a leader, you mentor and support CSAs, developing their expertise to be successful in their Paper Source careers. In your role, you support the store/POD and work collaboratively within it to ensure the best experience, making sure our customers are satisfied and come back to shop again and again.   Behaviors and Responsibilities (What you’ll do in this role): - Prioritize customer experience above all else. - Create memorable shopping experiences where customers look forward to coming back to shop again because of the consistent, friendly and informed service that you provide and model for the store team. - Ensure a vibrant store through the flawless execution of Visual Merchandising & Replenishment standards, showing a commitment to maintaining a neat, tidy, shop-able, and inviting presentation. - Demonstrate proficient selling using key campaigns and services, such as new item launches, promotions, and enterprise orders, etc. to actively sell and engage in conversation with every customer. - Help to develop employees by sharing your knowledge with them to support their confidence and understanding regarding the different areas in the store. - Ensure the efficient execution of store operations by directing work with timely management of receiving, returns and other day-to-day processes, understanding issues of shrink and expenses when running the store. - Identify opportunities for continuous improvement in operations, communicating and sharing with your team and pod to enhance the store experience for both customers and fellow employees. - Communicate effectively, collaboratively, and comfortably through and with others. - Give feedback honestly and respectfully. - Work on the selling floor, which requires physical activity (i.e., prolonged standing, repetitive bending, lifting, climbing) - Drive results during assigned Manager on Duty (MOD) segments - delivering sales and behaviors that meet the store’s performance targets. - Lead merchandising and replenishment efforts during assigned MOD periods. - Open and close the building, ensuring the safety of our employees and customers. - Protect company assets by adhering to all processes in controlling shrink, expense and payroll.   Key Characteristics (Who you are):   All Paper Source employees: Demonstrate ethical conduct, safety, and compliance with our policies and processes. They treat all of our diverse customers and teammates with respect, maintain confidentiality when appropriate, and make an effort to assume positive intent in all interactions.   They also: - - Enjoy working with people and engaging with others. - Demonstrate initiative and problem-solving ability. - Are great team-players with a positive and can-do attitude. - Accept responsibility and execute all assignments correctly and with care. - Accept coaching and feedback from others openly. - Are adaptable, energized by working in an ever-changing environment.   Plus, great Sales Lead candidates: - - Remain calm when situations escalate, able to focus on de-escalation and problem-resolution. - Are able to shift gears quickly, prioritize, and multi-task. - Use good judgment and make good decisions. Knowledge and Experience (What you may already have done) - Demonstrated passion about customer service and knowledge and/or a desire to learn about our brand/products. - Demonstrated ability to clearly and respectfully communicate and express oneself. - Demonstrated desire to lead and help train others.   Paper Source, Inc. participates in E-Verify and will provide the federal government with your Form I-9  information to confirm that you are authorized to work in the U.S.   Applicants in AL, AZ, GA, MS, NC, SC, TN, and UT to review E-Verify and Right To WorkEnglish/Spanish postings.    State / City Compliance: Paper Source, Inc. will consider for employment qualified applicants with criminal history, including arrest and conviction records, in accordance with the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance. 
Job Locations
US-MA-Burlington