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Location & Region : Name Durham
Location : Location US-NC-Durham
Store Manager This position reports to the Regional Manager Position Summary The Store Manager is responsible for the overall sales, profitability, customer service, visual strategies, operations, and inventory management for an assigned location. The Store Manager supervises and motivates the store team, providing inspiration to drive sales and exceed customer service expectation through coaching, providing effective feedback and reward and recognizing accomplishments. Store Managers must promote a fun and positive work environment that fosters open communication, encourages teamwork and inspires creativity. Essential Job Responsibilities and Accountabilities Models the Paper Source Customer Service Experience - Consistently performs, leads by example and coaches staff to exemplify the customer engagement behaviors outlined in CREATE training: - Connect with every customer by greeting them warmly, asking open-ended questions and engaging them in product related conversations. - Respond to customers’ immediate needs - Explore your customers’ needs and demonstrate products at the demo table, on the sales floor and at the custom print station. - Add relevant products to complete the project, take it to the next level and help with their whole checklist. - Thank every customer regardless of purchase. - Empower customers to complete their creative projects at home and build customer loyalty - Exhibits an attitude that is one of positive, can do and customer first with all customers. - Knowledgeable and proficient in technology in order to accurately and efficiently process customer transactions professionally and in compliance with the Paper Source policy; sales, returns, gift certificates, special orders, etc. - Manages store operations and visual merchandising standards to ensure a ‘grand opening’ look and feel to our customers. - Resolve customer service related issues using good business judgment and elevating as needed to the Area/Regional Manager. Inspire customers through impressive product knowledge - Inspire our customers and staff about Paper Source’s unique product offerings through product stories, understanding and selling of our core businesses such as cards and envelopes and custom print. - Demonstrate, model and coach consistent selling behaviors that inspire our customers towards a greater connection with our products through registration and selling of workshops and special events to achieve company goals. - Understand customers’ needs and projects to be able to make meaningful suggestions for additional purchases to achieve company goals. - Completes all required training modules and has a clear understanding of all available tools and resources to enhance the selling experience. Drives sales and profitability through Key Performance Indicators and Manager on Duty leadership - Utilize and analyze company business reporting to drive stores sales, conversion and profit plans to exceed budget through successful leadership, organizational plans, customer service, and outstanding execution of all field operations strategies, consistently. - Demonstrate and hold team accountable to consistent selling behaviors that inspire our customers towards a greater connection with our products through registration and selling of workshops and special events to achieve company goals. - Sells the benefits associated with capturing email addresses in our customer registry. - Utilizes in-store training tools and works with staff and customers to suggest “add ons” that ensure an ADT of > than $30, with a UPT of 7 per sales transaction. - Communicates, drives and tracks custom print orders and card/envelope product sales to budgets - Utilizes key reporting tools and monthly hindsight to drive business and implement plans to improve store performance - Act as Manager-on-Duty - Takes ownership of all store functions - Sets up for success through planning, goal setting and communication - Motivates the team to work together to achieve goals - Coaches to reinforce positive behavior and challenge negative behavior - Overcomes obstacles to achieve KPI goals and operational standards - Motivates, inspires and communicates to the team, hourly sales and ADT goals during MOD shift along with results, and coaches in the moment performance opportunities. Create a visually appealing store through merchandise presentation - Consistently execute the company visual presentation and merchandising standards to guidance, inclusive of product presentation, sampling, signing, and lighting.  Our windows must represent a great first impression with clear, creative messages related to the brand offering. - Ensure stores are “closing to open” and that throughout the day, clear and defined associate floor zoning and management occurs to maintain visual/merchandising standards, coupled with an outstanding customer engagement culture. Executes consistent operational excellence - Manage product integrity process and ensure that each store associate is trained and compliant with all basic inventory management/movement/receiving processes.  - Consistently execute quality inventory practices with receiving, restocking, transfers, and managing inventory discrepancies and negative on hands. - Execute accurate and detailed in store/product cycle counts and inventories as planned and communicated. - Understand and administer the Store Operations/HR policies and procedures and ensure consistent compliance and acceptable audit scores. - Responsible to communicate daily the company/store objectives to store teams through consistent structured communication process. - Execute opening and closing store procedures including paperwork to company standards. - Manage training, communication and continued awareness of all policy and procedures including safety and maintenance to ensure compliance and acceptable store operational audit results. Recruit/hire/train and develop as well as, retain top talent in stores - Actively recruits and networks for all store level open positions.  Ensure staff availability agreements along with a hiring/training plan is in place to support the in store experience and sales goals while managing labor budget/models and AHR goals. - Responsible to ensure that all associates are current and up to date with product knowledge, product use, and related product market basket application through a commitment to formalized training and development within prescribed time lines and standards. - Responsible for managing and tracking store team creative training goals; 4 core creatives completed within first six weeks of hire; 3 hours of continuing creative training 3 times annually. - Responsible for managing and tracking custom print training for the store team to ensure it is completed within 6 weeks of hire, and a  complete and accurate order is taken with in 9 weeks of hire and quarterly there after. - Ensure the overall people plan of the store reflects high standards, bench and succession planning, coupled with consistent mentoring and people development for future management needs, including administration of the 90-day and annual performance appraisal process. Requirements   - Minimum of 2 years of progressive responsibility in retail store operations, with successful and progressive specialty store responsibility. - Outstanding leadership skills. Inspiring interpersonal effectiveness to lead a team, train talent and effect change. Able to balance the need of delivering a creative experience, and a profitable result. Willing and able to be a “doer” and “influencer”. - A visual merchandising eye for current trends, color, inspiration and creativity. - Demonstrated passion for the Paper Source brand and its products with an arts and crafts background. - Solid time management organization and focus on ability to prioritize and multi task, with laser like focus to detail. - Required to work a flexible schedule to meet the needs of the business, which will require night and weekend shifts. - Ability to work with /around cleaning chemicals and various art supplies. - Ability to effectively maneuver around sales floor and stockroom. May include repetitive bending, prolonged standing, twisting, and lifting of up to 30 pounds.   Paper Source, Inc. participates in E-Verify and will provide the federal government with your Form I-9  information to confirm that you are authorized to work in the U.S.   Applicants in AL, AZ, GA, MS, NC, SC, TN, and UT to review E-Verify and Right To WorkEnglish/Spanish postings.    State / City Compliance: Paper Source, Inc. will consider for employment qualified applicants with criminal history, including arrest and conviction records, in accordance with the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance
Job Locations
US-NC-Durham
Location & Region : Name Durham
Location : Location US-NC-Durham
SEASONAL CUSTOMER SERVICE ASSOCIATE   The Seasonal Customer Service Associate (CSA) is responsible for embodying our core values and providing a friendly, fun, solutions-focused, differentiated experience to every customer in our stores during the holiday season.   A Seasonal CSA will receive focused training to perform the following key functions during our busiest season of the year, and can expect that the majority of their time will be focused in the following three areas. This list is not exhaustive, and is subject to change depending on the needs of the business.     Demo While zoned in the Demo role, a Seasonal CSA is responsible for giving every customer a genuine, enthusiastic greeting, telling them about current store activities or promotions, and demonstrating the current focus product. Ring While zoned at the Cash Wrap, a Seasonal CSA is responsible for providing customers with a pleasant, quick and accurate cash wrap experience, offering to order anything they were unable to find in the store, encouraging them to join our Customer Registry, suggesting at least one add-on item, and giving them a reason to come back. Replen While zoned to perform shipment or replenishment activities, a Seasonal CSA is responsible for keeping the store easy to shop by processing shipments efficiently, per Paper Source standards, as well as keeping the sales floor full throughout the day by actively replenishing the presentation, outstock and understock of key categories (gift, wrap, cards), as directed by the Manager on Duty. Core Values A Seasonal CSA at Paper Source interprets their daily responsibilities always through the lens of these Core Values. They inform everything we do.   · Customer Centricity · knows the customer and their needs · serves the customers · understands that the customer can be employees and internal partners · Creativity · innovative · curious · embraces change · Collaborative Leadership · respectful · trusting · compassionate · acts with integrity · Entrepreneurial Spirit · accountable for their own performance · agile and responsive · resourceful in problem-solving · Passion for the Brand · contagious enthusiasm for our history, stores, products, and employees Requirements - availability to work a flexible schedule that meets the needs of the holiday business season, which will require evening and weekend shifts - ability to maneuver around the sales floor and stockroom. will require prolonged standing and occasional bending, twisting, reaching, kneeling, and potentially stairs - ability to work with/near cleaning chemicals and various art supplies     Paper Source, Inc. participates in E-Verify and will provide the federal government with your Form I-9  information to confirm that you are authorized to work in the U.S.   Applicants in AL, AZ, GA, MS, NC, SC, TN, and UT to review E-Verify and Right To WorkEnglish/Spanish postings.    State / City Compliance: Paper Source, Inc. will consider for employment qualified applicants with criminal history, including arrest and conviction records, in accordance with the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance. 
Job Locations
US-NC-Durham
Location & Region : Name Durham
Location : Location US-NC-Durham
Customer Service Associate This position reports to the Store Management TeamPosition Summary The Customer Service Associate must exhibit a passion to learn about our products and services and demonstrate a desire to share that knowledge with our customers. The Customer Service Associate’s #1 priority at all times is the customer.  Essential Job Responsibilities and Accountabilities  Models the Paper Source Customer Service Experience - Consistently perform all steps of the Customer Service Initiative (CREATE): - Connect with every customer by greeting them warmly, asking open-ended questions and engaging them in product related conversations. - Respond to customers’ immediate needs - Explore your customers’ needs and demonstrate products at the demo table, on the sales floor and at the custom print station. - Add relevant products to complete the project, take it to the next level and help with their whole checklist. - Thank every customer regardless of purchase. - Empower customers to complete their creative projects at home and build customer loyalty - Exhibits an attitude that is one of positive, can do and customer first with all customers. - Knowledgeable and proficient in technology in order to accurately and efficiently process customer transactions professionally and in compliance with the Paper Source policy; sales, returns, gift certificates, special orders, etc. - Maintain store operations and visual merchandising standards to ensure a ‘grand opening’ look and feel to our customers. Inspire customers through impressive product knowledge - Inspire our customers about Paper Source’s unique product offerings through product stories, understanding and selling of our core businesses such as cards and envelopes and custom printing. - Demonstrate consistent selling behaviors that inspire our customers towards a greater connection with our products through registration and selling of workshops and special events to company goals. - Understand customers’ needs and projects to be able to make meaningful suggestions for additional purchases to achieve company goals. - Complete all required training modules and have a clear understanding of all available tools and resources to enhance the selling experience. Drives sales and profitability through Key Performance Indicators - Sells the benefits associated with capturing email addresses in our customer registry. - Provide feedback to store management on customer requests, reaction to merchandise and store environment. - Utilizes company tools and works with customer to suggest add-ons to ensure store sales goals, workshop goals, and ADT and UPT goals are met. Requirements - Demonstrated passion for Paper Source, our products, and providing extraordinary customer service. - Arts and crafts background preferred with minimum of 1 year in retail or service related industry. - Availability to work a flexible schedule to meet the needs of the business, which will require night and weekend shifts. - Ability to effectively maneuver around sales floor and stockroom. May include repetitive bending, prolonged standing, twisting, stooping and stairs and lifting of up to 30 pounds. - Ability to work with /around cleaning chemicals and various art supplies.     Paper Source, Inc. participates in E-Verify and will provide the federal government with your Form I-9  information to confirm that you are authorized to work in the U.S. Applicants in AL, AZ, GA, MS, NC, SC, TN, and UT to review E-Verify and Right To WorkEnglish/Spanish postings. State / City Compliance: Paper Source, Inc. will consider for employment qualified applicants with criminal history, including arrest and conviction records, in accordance with the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance.
Job Locations
US-NC-Durham
Location & Region : Name Durham
Location : Location US-NC-Durham
Key Holder Job Description This position reports to the Store or Pod Manager   Position Summary The Keyholder is responsible for the overall sales and customer service during their assigned shifts. The Keyholder supervises and motivates the store team, providing inspiration to drive sales and exceed customer service expectations through leading by example, providing effective feedback and recognizing accomplishments.  The Keyholder also supports in maintaining sound Store Operations and creating a safe work and shopping environment.   Essential Job Responsibilities and Accountabilities Delivers an Exceptional Customer Experience to Achieve Sales Goals - Demonstrates a strong ability consistently to deliver the Company’s customer engagement standards, including, but not limited to, the following behaviors: - Exhibiting welcoming, positive body language; Moving around the sales floor to interact with customers; Asking open-ended questions; Making excellent add-on suggestions; Genuinely thanking the customer and inviting them back. - Contributes to store sales goals by meeting personal sales goals and driving MOD (Manager on Duty) segment sales goals.   Maintains the Safety of Store, Team, and Customers - Upholds all store safety and cleanliness standards as described in Standard Operating Procedures (SOPs). - Maintains awareness of everything happening on the sales floor by remaining alert, moving frequently throughout the store, and engaging every customer.   Maintains Store Operations - Perform opening, closing, and other POS procedures with care and integrity. - Accomplish inventory management and visual merchandising tasks throughout the day, without allowing it to interfere with their/their team’s abilities to engage customers.   Provides Team Leadership - Leads by example, ensuring that every customer that walks through the door is engaged. - Ensures that every employee on the schedule during their shift is primarily focused on delivering exceptional customer experiences. - Takes ownership of the store during their Manager on Duty (MOD) shifts, acting with accountability and integrity. - Owns all or part of one of the 4C’s Divisions of Responsibility (DORs) as part of their ongoing development plan.   Requirements: - The ability and willingness to take ownership over the store, driving sales and upholding Company standards for the duration of their shift. - Strong leadership instincts and the ability to motivate and engage peers. - Demonstrated passion for the Paper Source brand. - A commitment to prioritize every customer interaction. - Solid time management organization and focus on ability to prioritize and multitask. - Required to work a flexible schedule to meet the needs of the business, which will require night and weekend shifts. - Ability to effectively maneuver around sales floor and stockroom. May include repetitive bending, prolonged standing/walking/moving throughout the store, twisting, and lifting of up to 30 pounds.   Keyholder Job Description 2021     Paper Source, Inc. participates in E-Verify and will provide the federal government with your Form I-9  information to confirm that you are authorized to work in the U.S.   Applicants in AL, AZ, GA, MS, NC, SC, TN, and UT to review E-Verify and Right To WorkEnglish/Spanish postings.    State / City Compliance: Paper Source, Inc. will consider for employment qualified applicants with criminal history, including arrest and conviction records, in accordance with the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance
Job Locations
US-NC-Durham